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PagerDuty Integration

Lynx integrates with PagerDuty to automatically sync incidents.

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Prerequisites

  • PagerDuty Admin access
  • Lynx Organization Admin access

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Setup

In PagerDuty:
  1. Navigate to Integrations > API Access
  2. Create a new API key with these permissions:
  • Incidents: Read & Write
  • Services: Read
  • Teams: Read
  • Users: Read
  1. Copy the API key into the API token input field in the organization Pagerduty settings.
  2. Go to Webhooks > Create New Webhook
  3. Set the webhook URL https://svc.uselynx.ai/api/v1/webhook/pagerduty to your Lynx endpoint
  4. Add a custom header X-LYNX-API with the value <Lynx API Token> found on the Organization Settings Page.
  5. Copy the webhook signing secret into the Webhook Signature input field in the organization Pagerduty settings.
In Lynx:
  1. Navigate to Settings > Organization Settings
  2. Check Enable PagerDuty Integration
  3. Paste your API key
  4. Paste the webhook signing secret

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Jira Integration

Lynx integrates with Jira to automatically sync issues.

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Prerequisites

  • Jira Project Admin access
  • Lynx Organization Admin access

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Setup

Create Jira automation rules to trigger Lynx when an issue is created, updated, or closed. In Jira:
  1. Navigate to Automation settings:
  • Project level: Project Settings > Automation
  • Global level: System Settings > Global Automation
  1. Click Create rule to create a new automation rule.
  2. Set the following attributes:
  • Trigger to Field value changed.
  • Fields to monitor for changes to Assignee, Description, Summary
  • Change type to Any changes to the field value
  • For to All issue operations
  1. Click Add an action and set the action to Send web request.
  2. Set the following attributes and validate the web request configuration
  • Web request URL to https://svc.uselynx.ai/api/v1/webhook/jira
  • Web request method to POST
  • Web request body to Issue data (Jira format)
  • Web request headers to X-LYNX-API with the value <Lynx API Token> found on the Organization Settings Page. Ensure Hidden is checked.
  1. Click Turn on rule to enable the integration.
In Lynx:
  1. Navigate to Settings > Organization Settings
  2. Check Enable Jira Integration
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